Shipping & Returns
MULENZA SHIPPING & RETURNS POLICY
At Mulenza, we strive to deliver your orders accurately and efficiently. Please review our shipping guidelines and return procedures below to understand how your purchases are processed and fulfilled.
SHIPPING POLICY
Processing Time: All orders are processed and prepared for shipment within 1–2 business days. Orders placed during weekends or official holidays will be handled on the subsequent business day.
Shipping Methods & Delivery Windows: We utilize trusted domestic carriers to offer the following shipping timelines across the United States:
• Standard Shipping: 5–7 business days
• Expedited Shipping: 2–3 business days
• Overnight Shipping: 1 business day
Please note that actual delivery timeframes may fluctuate depending on the destination address and potential carrier-specific logistical delays. A unique tracking number will be provided via email as soon as your package leaves our facility.
Shipping Rates: Delivery fees are calculated dynamically at checkout based on the total weight of the package, the shipping destination, and your selected delivery method.
International Orders: At this time, Mulenza operates and ships exclusively within the United States. We do not offer international shipping options at present.
RETURNS & REFUNDS
Return Eligibility: We offer a 30-day return window from the date of delivery. To be eligible for a return, your items must remain in their original condition, unused, unaltered, and completely enclosed within their original packaging along with all included accessories.
Non-Returnable Items: The following products cannot be returned or exchanged:
• Products showing signs of use, wear, or physical damage (unless defective upon arrival)
• Custom-ordered or personalized equipment
• Items explicitly marked as final sale
The Return Process:
1. Initiative your request by reaching out to our customer care team at info@mulenza.com.
2. Await your return authorization notice and detailed return shipping instructions from our team.
3. Pack the item securely in its original packaging to prevent transit damage and ship it to the designated address provided.
4. Once your returned item arrives at our warehouse and undergoes inspection, we will notify you regarding the approval of your refund or exchange.
Refund Timelines: Approved refunds are automatically credited back to your original method of payment within 5–7 business days after the returned merchandise is evaluated.
Product Exchanges: If you need to exchange an item for a different model or a replacement, please email us directly to coordinate the logistics.
Damaged or Defective Goods: In the rare event that an item arrives damaged or defective, please contact us immediately at info@mulenza.com with clear photographs of the product and its packaging. We will prioritize your case to arrange a swift replacement or full refund.
For any further inquiries or structural questions regarding your order delivery, feel free to reach out to our dedicated support desk at info@mulenza.com.